Privacy Policy

1. About This Policy

Mr Solution Pest Control ("we", "us", "our") is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting an enquiry, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect personal information only when you voluntarily provide it — for example, when you:

• Submit a quote or contact request through our website forms
• Call or email us directly
• Book a pest control service

The information we may collect includes:

• Your name
• Phone number
• Email address
• Service address (suburb only — we do not store full street addresses unless required for a booking)
• The type of pest problem or service requested

We do not collect sensitive information such as government identifiers, financial details, or health information.

3. How We Use Your Information

We use your personal information to:

• Respond to your quote request or enquiry
• Schedule and confirm pest control appointments
• Send follow-up messages related to your service
• Comply with legal and regulatory obligations

We do not use your information for unsolicited marketing, and we do not sell or share your personal information with third parties for their own marketing purposes.

4. How We Store and Protect Your Information

Your information is transmitted securely over HTTPS. Quote and contact form submissions are sent directly to our business email. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

We retain your information only as long as necessary to provide our services or meet legal obligations, and no longer than 7 years in accordance with Australian tax record-keeping requirements.

5. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with trusted third-party service providers who assist in operating our business (such as email delivery services), provided they agree to keep your information confidential.

We may also disclose your information where required by law, or to protect the rights, property, or safety of our business or others.

6. Cookies and Website Analytics

Our website may use standard analytics tools to understand how visitors use the site (such as page views and referral sources). This information is collected in aggregate and does not identify individual users.

We do not use tracking cookies for advertising or retargeting purposes.

7. Access and Correction

You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, please contact us using the details below. We will respond within a reasonable time, and no later than 30 days.

8. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any privacy-related enquiries, please contact: